With the continued impact of COVID-19 and social distancing measures, Spring Venture Group fully supports remote interviewing and onboarding procedures.
Who We Are:
Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day.
What We Want:
The Vice President of Customer Experience is responsible for translating Spring Venture Group’s mission and vision to a world class customer journey. The Vice President will lead a cross functional team providing central oversight of customer experience efforts throughout the company. The VP of Customer Experience will oversee customer focused programs including customer research and analytics, customer relationship management and customer success, customer service and business process improvement. This executive reports to the President and influences the senior management team and department heads to provide a world class customer journey. As customers’ expectations evolve, this executive will drive ongoing alignment to maximize customer lifetime value and deliver customer referrals and recommendations.
What You’ll Do:
What You’ll Bring to the Role: