Spring Venture Group

Service Desk Specialist I

Req No
2020-1861
Category
Information Technology
Type
Regular Full-Time
Location
US-MO-Kansas City

Company Overview

Who We Are

 

Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day.

Job Specific

What We Want

 

Spring Venture Group is looking for a Service Desk Specialist I to join our growing Information Technology team. This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You’ll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise.

 

What You'll Do

 

As a Service Desk Specialist I, you will help manage issues and requests using the ticketing system and provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.  You will respond to queries either in-person or over the phone and follow up with employees to ensure issues have been resolved.  You will also install, modify, and repair computer hardware and software across all SVG departments.  

 

What You'll Bring to the Role

 

  • Associates degree in technology or other related field OR equivalent relevant work experience
  • Basic understanding of computers and operating systems
  • Ability to interact and communicate well with others
  • Calm exterior in stressful situations
  • Must be able to learn new skills quickly
  • A+, Network+, Security+ or any similar certifications are preferred but not required

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