Spring Venture Group

Retention Agent-MA

Req No
2020-1846
Category
Retention
Type
Regular Full-Time
Location
US-MO-Kansas City

Company Overview

Who we are:

 

Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market.  We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day.

Job Specific

What we want: 

 

Spring Venture Group is looking for two new MA Retention Agents to join our team. The position will be responsible for assisting our Customer Care Team with retaining our existing book of business. Once training has been completed, Retention Agents must be able to work independently and accomplish goals set forth on a monthly basis. Our ideal candidate has an emphasis on strong work ethic, accountability and integrity. If you enjoy working with people, have a passion for great service, we would like to hear from you. 

 

Responsibilities: 

  • Make outbound calls to assigned portion of agency book of business to offer assistance or rewrite of policy on an annual basis
  • Ensure the fulfillment of any rewritten business
  • Ongoing follow up on any outstanding questions or concerns from existing customer base
  • Investigate and resolve any payment complications for policyholders
  • Cross sell ancillary products to existing clients

Qualifications: 

  • Life and Health Insurance license required
  • MA/SMIS Experience preferred 
  • An ability to think and work independently
  • Strong and articulate communication skills over the phone
  • Comfortable working in a fast-paced environment
  • A positive attitude

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