Spring Venture Group

  • Quality Assurance Specialist

    Req No
    2019-1688
    Category
    Operations
    Type
    Regular Full-Time
    Location
    US-MO-Kansas City
  • Overview

    Who we are:

    Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day.

     

    What we want:

     

    We're looking for a Quality Assurance Specialist to assist our Operations Department in performing call reviews, audits and facilitating compliance measures throughout the organization. Our ideal candidate will thrive in a structured environment by having a proactive approach to problem identification and resolution. We believe that people are integral to our success as a company. Our team consists of hard-working, motivated, high-integrity individuals who enjoy a fast-paced, positive work environment.

    Responsibilities

    • Perform departmental call reviews for Sales Agents, Retention, Customer Service, Business Development Specialists, Prescription Drug Department and the Medicare Advantage Department
    • Submit assessment answers for all call reviews with notes in our internal Quality Management platform
    • Audit each call using the appropriate department audit templates in our internal Quality Management platform
    • Audit categories in our Voice Analytics platform and send corrective action communication when necessary
    • Meet monthly department production standards
    • Communicate with the Manager, Compliance Quality regarding client-facing individuals who are consistently scoring under set expectations
    • Assist in developing and improving the Quality Assurance Department and processes

    Qualifications

    • Ability to adapt to an ever-changing environment.
    • Displays strong moral character and ethical behavior.
    • Ability to make tough decisions based on strong judgement.
    • Ability to provide accurate data while maintaining department production standards.
    • Ability to work as a team as well as an individual contributor.
    • Possesses a friendly and positive attitude.
    • Possesses a strong attention to detail.
    • Ability to remain actively engaged for long durations in a busy setting.
    • Ability to communicate professionally through written and verbal communication.
    • Ability to adapt and implement the use of new technologies in their workday.
    • Has a high level of self-motivation.
    • Ability to be coached and the desire to learn.

     

    Spring Venture Group is an Equal Opportunity Employer.

    Benefits

    • Medical, Dental and Vision insurance, including free Telemedicine (Employees are eligible for benefits after 28 days of employment at the beginning of the month)
    • 401K retirement savings plan
    • Employer paid short term and long term disability
    • Employer paid Life insurance coverage
    • Voluntary Life and ADD insurance coverage
    • 15 PTO days 
    • 10 company paid Holidays per year
    • Volunteer Time Off (VTO) up to 8 hours per year
    • Paid Parental Leave up to 5 days per year

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