Spring Venture Group

  • Director, Process Improvement

    Req No
    2019-1618
    Category
    Operations
    Type
    Regular Full-Time
    Location
    US-MO-Kansas City
  • Overview

    Who we are:

     

    Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market.  We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day.

     

    What we want:

     

    The Director, Process Improvement will have overall strategic and operational responsibility for process maturity within the company.  This role will be responsible for developing a continuous improvement process and mature process model, implementing process metrics and standards, overseeing daily activities of a small process improvement team. The ability to train and mentor others throughout the organization in lean continuous improvement philosophy, and lead cross-functional teams in the implementation of the projects that ensure delivery of financial and operational KPIs is critical for this role.

    Responsibilities

    • Influence adoption of best practice methodologies and a culture of continuous improvement.
    • Partner and act as a resource to business units in identifying and prioritizing process improvement projects.
    • Conduct analysis of existing programs, process, documentation needs, internal controls, interdependencies and integration weaknesses to identify opportunities for standardization, improvement, and efficiencies.
    • Explore opportunities to merge lean thinking with digitization efforts to improve modernization and scalability of our business.
    • Provide expert-level methodology guidance to facilitate problem solving and provide direction to solution development.
    • Lead cross-functional teams to analyze, design and implement end to end processes including required project and change management.
    • Conduct and / or facilitate structured root cause analyses, requirements, brainstorming sessions and barrier to deployment identification and removal as needed.
    • Present recommended action plans and results of improvement efforts to senior management. 
    • Ensure project sustainability upon completion by establishing appropriate metrics and a process for ongoing performance management.
    • Provide project status updates, feedback and appropriate reporting on selected projects

    Qualifications

    • Ability to challenge conventional thinking, offer unique perspectives and conceive innovative solutions to enhance the customer experience, process improvement and internal controls
    • Strong leadership/mentoring skills applicable to both performance improvement staff and multi-disciplinary teams
    • Excellent analytical abilities, team-building, and project management skills
    • Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the enterprise
    • Strong delivery orientation and willing to be hands on to get the job done 
    • Self-starting to lead team to deliver change across the business 
    • Knowledge and understanding of and demonstrated experience applying continuous performance improvement concepts
    • BS/BA Degree in Business or IT (may consider equivalent combination of education and experience) 
    • Six Sigma Black Belt/Lean accreditation or equivalent 
    • At least six (6) years of relevant experience, with specific emphasis in: lean transformation and continuous improvement
    • Previous experience should include a minimum of three years managing direct reports or leading teams
    • Experience in culture change and establishing a new process management department preferred
    • Experience in working to targets to improve customer, people or cost metrics and track record of delivery

     

    Spring Venture Group is an Equal Opportunity Employer.

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