Spring Venture Group

  • Service Desk Intern

    Req No
    2019-1598
    Category
    Information Technology
    Type
    Temporary Part-Time
    Location
    US-MO-Kansas City
  • Overview

    Who We Are

    Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents.Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day.

     

    What We Want

    Spring Venture Group is looking for a Service Desk intern to join our growing Information Technology team. This is a paid internship offering 20 - 40 hours per week depending on your academic needs and availability. It is an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You’ll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise.

    Responsibilities

    • Install, modify, and repair computer hardware and software
    • Help manage issues and requests using the ticketing system
    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
    • Respond to queries either in-person or over the phone
    • Follow up with employees to ensure issues have been resolved

    Qualifications

    • Basic understanding of computers and operating systems
    • Ability to interact and communicate with others well
    • Calm exterior in stressful situations
    • Must be able to learn new skills quickly

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